Terms and Conditions

The use of the services of the Website www.cuddlesbcn.com, as well as the acquisition of any of the products offered, implies acceptance of the Client or User, without reservations of any kind, of each and every one of these Conditions.


To proceed with the purchase of the product, the User, who must be more than eighteen years old, must select the product that he wants to buy and add it to the Cart. Once the selection of products to be purchased has been completed, the User must click on the "Go to box" icon and follow all subsequent steps.

The data provided to CUDDLES through the corresponding registration forms are identifiable and enabling elements to access and make purchases and are personal and non-transferable.


All the information you provide is confidential. For the purposes of Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD), CUDDLES is the entity responsible for collecting this information. We will process your data in accordance with the provisions of the LOPD and other applicable laws. We guarantee that the information is collected following all necessary security measures.


The Customer agrees to use this web page only for legally valid queries or requests and not to make any false or fraudulent orders. Otherwise, we will be authorized to cancel it and inform the relevant authorities.

The Client should not make any prohibited use of this web, understanding with this, among others, intentional introduction of viruses, trojans or any other technologically harmful material.

We will not be responsible for any damage or loss that affect your computer as a result of the previous actions, or the use of this web page or the downloading of contents of the same or to which the same redirects.



From cuddlesbcn.com the Customer can make the payment through Paypal (through your account paypal or by credit card). Paypal is the most popular and secure payment system on the internet, the seller does not receive any bank information from the buyer and all the information travels encrypted.

** In no case will be accepted payment against refund.


The products will be sold at the price indicated on the website, being effective that is collected at the time of confirmation of the order by the customer.


The prices that appear on the website already include 21% VAT. The sale price that will be applied will be the one recorded on the website at the time of purchase.


The orders to the Peninsula are sent through CORREOS. For international shipments, consult conditions by sending an e-mail to cuddlesbcn@gmail.com

- Shipments to National and Balearic Islands: 4,96 € (It is a fixed price).

- Shipments to the Canary Islands: 6,96 € (It is a fixed price).

- Shipments to Ceuta and Melilla: 6,96 € (It is a fixed price).

For purchases over € 80, shipping costs will be free.

The shipping costs include in all cases the Value Added Tax (VAT), but no other tax, rate, tariff or surcharge.


The order preparation and shipping time varies from 3 - 6 working days. Shipments to Spain (peninsula) take approximately 2 to 3 working days after confirmation of payment by the Customer. In international shipments the delivery time will depend on the destination and the transport company indicated. Once the package is delivered to the courier service, the Customer will receive an email with the relevant information. Delivery is understood as the delivery of the goods at the address or address specified by the Customer during the process of placing the order.


If the Customer has changed his mind or if he is not satisfied with his purchase, he can return the package within 15 calendar days from the day the products are received.

For this you only have to notify in writing by email to cuddlesbcn@gmail.com indicating the data necessary to locate the purchase. Once you have received your e-mail, we will tell you the next steps. The customer will assume the direct cost of the return of the products whenever it is by his decision and not by our mistake.


We have at your disposal a complaint sheet which can be requested by writing to cuddlesbcn@gmail.com likewise, any doubt, suggestion or comment may be directed to our Customer Service Department by email to the same address.